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We are the first Omani local SME company based in Oman with a strong focus on mystery shopping.

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About Us

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Mystery Shopping Professionals

About Us

We are the first Company in Oman with a strong focus on mystery shopping services, serving our valuable clients worldwide. Our main office is located in the Sultanate of Oman & our regional micro-office is located in the United Arab Emirates.

 

We are the first company based in Oman and our specialization is in mystery shopping services. Our primary focus is on providing hands-on evaluations to assess and improve the customer experience. Through physical visits, online communications, and detailed reporting, our mystery shoppers provide valuable feedback to businesses. We cater to clients who are seeking a convenient and cost-effective approach to enhance customer satisfaction, increase productivity, and measure employee performance. Our team of highly skilled mystery shoppers specializes in analyzing various industries, including Automotive Businesses, Restaurants, Cafes, Hotels, Retail, and Hospitality, among others, with a special emphasis on serving as mystery shopper in the UAE. We are well-equipped to meet the mystery shopping needs of businesses across the UAE as well as internationally. We have 400+ active mystery shoppers in different regions.

Our Vision

“To assist our clients in increasing experiences at the critical juncture where customer satisfaction, employee performance, and business objectives unite.”

Our Mission

“To become the premier provider of mystery shopper services globally, dedicated to delivering exceptional value and insights to our clients.”

retail logo
Mystery Shopping Professionals

About Us

We are the first Company in Oman with a strong focus on mystery shopping services, serving our valuable clients worldwide. Our main office is located in the Sultanate of Oman & our regional micro-office is located in the United Arab Emirates

 

We are the first company based in Oman and our specialization is in mystery shopping services. Our primary focus is on providing hands-on evaluations to assess and improve the customer experience. Through physical visits, online communications, and detailed reporting, our mystery shoppers provide valuable feedback to businesses. We cater to clients who are seeking a convenient and cost-effective approach to enhance customer satisfaction, increase productivity, and measure employee performance. Our team of highly skilled mystery shoppers specializes in analyzing various industries, including Automotive Businesses, Restaurants, Cafes, Hotels, Retail, and Hospitality, among others, with a special emphasis on serving as mystery shopper in the UAE. We are well-equipped to meet the mystery shopping needs of businesses across the UAE as well as internationally. We have 400+ active mystery shoppers in different regions.

Our Vision

“To be the best mystery shopper services provider in the World”

Our Mission

“To help our client improve experiences at the intersection where customer, employee, and business needs come together.”

WE PERFORM MYSTERY SHOPPER SERVICE IN:

We Perform Mystery Shopper Service in:

</p><p><center>RETAIL & BRANCHES</center>

RETAIL & BRANCHES

Our Professional shoppers enable your retail store & branch to receive primary data on factors such as cleanliness, friendliness of staff, the quality of products, and overall

...

customer experience since entrance till exit.

</p><p><center>RESTAURANTS & CAFES</center>

RESTAURANTS & CAFES

Your restaurant will receive a primary information on various factors through our professional shoppers, such as restaurant cleanliness, staff friendliness, and meal or food

...

offerings in comparison to the competition.

</p><p><center>HOSPITALITIES</center>

HOSPITALITIES

A guest survey aims to measure drivers of satisfaction and dissatisfaction after guest’s checkout of your hotel. Our solutions could collect more information and offer

...

more about the industry preferences or expectations through trend and analysis.

</p><p><center>HEALTH CARE</center>

HEALTH CARE

Our solution helps healthcare industry understand their quality care and services awareness from their patients throughout physical visits or call interview with appointed patient.

</p><p><center>AUTOMOTIVE</center>

AUTOMOTIVE

Our automotive solutions will collaborate with the dealership to create a real common customer scenario in order to assess many different components of the

...

customer experience through a mystery shopping program either in car showroom or car service center.

</p><p><center>ONLINE COMMUNICATION</center>

ONLINE COMMUNICATION

Covid-19 have given us a learning opportunity. During COVID-19, many consumers shifted their purchasing behavior toward online purchases.

...

By conducting a digital mystery shopper assessment, valuable information can be uncovered about how easy the website could be browsing, navigate, search Speed of the website, time taken to load up, how long did the mystery shopper spend on the website and sales process comparison.

</p><p><center>CALL CENTER</center>

CALL CENTER

Call centers are on the front line of customer experience, performing customer service, support, and sales functions. Using this service, you can focus on improving your customer

service interactions and defined area of improvement in call center conversation.

Mystery Shopper in UAE

In the realm of customer-centric evaluations, mystery shopping stands out as a globally embraced practice, wielded effectively to gauge and enhance service standards in various industries. Among the trailblazers in this field is our company, operating internationally to provide unparalleled mystery shopping services. While our roots are in Oman, our reach extends internationally, catering to a spectrum of industries and clients around the world, including those seeking a mystery shopper in Abu Dhabi.

 

With a primary focus on refining the customer experience, we facilitate this through meticulous physical visits, insightful online interactions, and comprehensive reporting. Our mystery shoppers, adeptly positioned in locations globally, not only cover the UAE but also other international hubs. This network ensures that our clients receive invaluable feedback, regardless of their geographical location.

 

The UAE, a region where mystery shopping is deeply ingrained, particularly in sectors like retail, holds a special place in our operational landscape. In the heart of Dubai, where the practice is often known as secret shopper Dubai, and across the UAE, we, at Retail International Solution, provide bespoke mystery shopping services that empower businesses to excel. Our UAE-focused mystery shoppers, armed with intricate knowledge of local market nuances, play a pivotal role in this endeavor.

 

Our process transcends across industries, encompassing Hotels, Retail, Hospitality, and more. This expansive expertise allows us to serve an eclectic clientele, all seeking to harness the potential of mystery shopping for refining their operations on a global scale.

 

Our cadre of over 400 active mystery shoppers is strategically stationed across diverse regions, prominently including the UAE. We ensure that our offerings remain prominently visible and readily available to businesses on a quest for impactful insights and enhancements.

 

While based in Oman, we aren’t confined by borders. We are a dynamic force internationally, partnering with businesses worldwide to elevate customer satisfaction, bolster productivity, and amplify employee performance through the dynamic tool of mystery shopping.

We Perform Mystery Shopper Service in:

Retail and Branch Mystery Shopper – Mystery shoppers from Retail International Solution evaluate retail stores and branches of businesses internationally. They assess aspects such as customer service, product knowledge, store cleanliness, display arrangement, pricing accuracy, and overall customer experience.

Restaurants and Cafes Mystery Shopper – Mystery shopper Dubai of this category assess the customer experience in restaurants, cafes, and food establishments. They evaluate factors like staff behavior, menu knowledge, order accuracy, food quality, cleanliness, ambiance, and overall service delivery.

Hospitality Mystery Shopper – We specialize in the hospitality industry and assess hotels, resorts, and other accommodation facilities. We evaluate aspects such as check-in and check-out processes, room cleanliness and comfort, staff responsiveness, amenities, and guest services internationally too.

Healthcare Mystery Shopper – Mystery shoppers from our team especially mystery shopper in UAE from the healthcare industry assess medical facilities, clinics, and hospitals. They evaluate factors like appointment scheduling, wait times, staff professionalism, communication, cleanliness, and overall patient experience.

Automotive Mystery Shopper – Our team of automotive mystery shopper Dubai assess car dealerships, service centers, and automotive repair shops. They evaluate factors such as staff knowledge, customer service, vehicle presentation, facility cleanliness, pricing transparency, and overall customer experience.

Online Communication Mystery Shopper – These mystery shoppers focus on assessing the customer experience in online communication channels such as live chat, email, or social media. They evaluate factors like response time, professionalism, problem-solving skills, and the overall quality of online customer support.

Call Center Mystery Shopper – We specialize in call centers to assess the customer experience during phone interactions. We evaluate factors such as call handling, response time, accuracy of information provided, customer service skills, and problem resolution.

Why choose us?

 

Mystery shopping is a valuable tool for businesses to assess and improve their customer service and overall operations. Here are some key reasons why mystery shoppers are important and why Retail International Solution are the best:

We provide an unbiased perspective on the customer experience, evaluating employee behavior, service quality, store cleanliness, product availability, and adherence to company policies.

We evaluate employee performance and identify training needs for enhanced customer service.

We ensure brand consistency across multiple locations, identifying and standardizing procedures to maintain a unified brand image.

Benchmarking against industry standards through mystery shopping provides insights for gaining a competitive advantage and improving market position.

We identify areas for improvement, enhancing customer satisfaction and loyalty for better customer retention.

We serve as a quality control measure, ensuring that products, services, and processes meet desired standards.

Benefits of hiring a mystery shopper

 

There are many benefits of hiring a mystery shopper from Retail International Solutions. Here are some of them:

Mystery shoppers in UAE can provide you with objective and unbiased feedback on your customer experience.

We can help you identify problems or potential hazards in your business that may affect customer satisfaction.

We help you improve customer service by evaluating the performance of individual employees and providing suggestions for training or development.

We can give you a competitive advantage by comparing your business with your competitors and identifying areas where you can excel or improve.

We increase customer loyalty by ensuring that your customers have a positive and memorable experience with your business.

Hiring a mystery shopper in UAE can provide businesses with valuable insights into the customer experience, employee performance, and areas for improvement. It helps businesses enhance customer satisfaction, maintain quality standards, and gain a competitive edge in the market. If you are looking for a secret shopper Dubai, then we are there for you. At Retail International Solution, we specialize in providing comprehensive mystery shopping services that cater to various industries across the globe.