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We are the first Omani local SME company based in Oman with a strong focus on mystery shopping.

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Our Services

WHAT WE DO
& WHAT WE OFFER?

WHAT WE DO
& WHAT WE OFFER?

MYSTERY SHOPPING
ASSESSMENT

We assess and evaluate your service and sales performance to ensure your customer experience program meets your expectations.

VOICE OF
CUSTOMER (VOC)

VOC proactively seeks out customer feedback to guide your business strategy. Reaching out to your customers is an act of value in itself for your business and we simply collect all the information from the customer its self.

DASHBOARD OF
PERFORMANCE TRENDS

You will be given a platform with a login name and password to be able to measure and monitor your organization’s performance through our dashboard.

ONE-TO-ONE
PERFORMANCE DECISION

Your special Account Manager will look after your account and advise you on areas for improvement.

DASHBOARD OF
PERFORMANCE TRENDS

You will be given a platform with a login name and password to be able to measure and monitor your organization’s performance through our dashboard.

ONE-TO-ONE
PERFORMANCE DECISION

Your special Account Manager will look after your account and advise you on areas for improvement.

Mystery Shopping Consultancy

Purpose of mystery shopping consultancy

The purpose of a mystery shopping consultancy like Retail International Solution is to help businesses evaluate and improve their customer service, operational effectiveness, and overall customer experience, including through mystery shopper customer service assessment. Mystery shopping is a research technique where trained individuals, known as mystery shoppers, pose as regular customers and interact with a business’s products, services, or employees to assess various aspects of the customer experience.

We at Retail International Solution are one of the best mystery shopping consultancies in UAE that provide specialized expertise in designing and executing mystery shopping programs tailored to the specific needs of businesses across various industries. We work with our clients to understand their objectives and develop customized evaluation criteria to measure performance and identify areas for improvement.

Services Offered by Retail International

We at Retail International Solution have trained individuals, known as mystery shoppers, to assess the customer experience and overall performance of businesses. Our shoppers pose as regular customers and interact with employees, products, or services to provide an unbiased evaluation. Our services typically include program design, execution of undercover visits, performance analysis, and detailed reporting. When you use mystery shopping, businesses can gain valuable insights into their strengths, weaknesses, and areas for improvement, helping them enhance customer satisfaction, optimize operations, and drive continuous improvement.

We cater to all types of industries. From cafes and restaurants to online customer experience, we will talk to the customers and get proper feedback to enhance your business. We conduct mystery shopping visits based on predetermined scenarios, which may involve making purchases, asking questions, or seeking assistance. We meticulously observe and document their findings, paying attention to the smallest details. We assess the overall ambiance, customer interactions, product availability, pricing, and any other factors relevant to the client’s objectives.

After the visit, we will compile detailed reports that highlight both strengths and areas requiring improvement. These reports are comprehensive and provide valuable insights to clients, allowing them to make data-driven decisions to enhance their operations and customer service. The reports may include specific recommendations, actionable insights, and benchmarks to compare performance against industry standards or competitors.

When you use the services of mystery audit companies like Retail International Solution for your business in the UAE, you can gain a deeper understanding of your customers’ experiences, specifically focusing on mystery shopper customer service analysis. This information enables them to make strategic improvements, train our employees effectively, maintain consistent brand standards, and ultimately enhance customer satisfaction and loyalty.

Process of Conducting Mystery Audits

The process of conducting mystery audits, or mystery shopping evaluations, typically involves the following steps:

Shopper recruitment and training – We choose suitable mystery shoppers and provide them with training on evaluation criteria and reporting guidelines.

Program design – We define evaluation criteria, scenarios, and key performance indicators (KPIs).

Assignments and instructions – We assign specific audits to shoppers and provide detailed instructions for their visits.

Mystery shopping visits – Our expert mystery shoppers act as regular customers, observe, and evaluate various aspects of the customer experience.

Ongoing evaluation – We conduct periodic audits to monitor progress and ensure consistent customer experience delivery.

Data collection – As shoppers, we record observations, interactions, and evidence-based on evaluation criteria.

Data analysis and reporting – We analyze collected data and compile detailed reports with objective feedback and recommendations.

Presentation and action planning – We will present findings to the client and collaborate on action plans to address areas for improvement.

Follow-up and implementation – We will implement recommended actions, such as training programs or process improvements.

Want to know more about our mystery shopper customer service assessments? Feel free to visit our website or call us. We will be happy to answer your questions.