&
Service Worldwide &
We are the first company in the sultanate of Oman providing strong service & materials related to mystery shopper, customer survey tool, and voice of customer (VOC).
Our Vision
“To be the best mystery shopper services provider in the World”
Our Mission
“To help our client improve experiences at the intersection where customer, employee, and business needs come together.”
About Us
We are the first company in the sultanate of Oman providing strong service & materials related to mystery shopper, customer survey tool, and voice of customer (VOC).
Our Vision
“To be the best mystery shopper services provider in the World”
Our Mission
“To help our client improve experiences at the intersection where customer, employee, and business needs come together.”
Upto 70%
Our services can increase your sales and customer service quality.
Upto 70%
Our services can increase your sales and customer service quality.
MAIN BENEFITS OF
MYSTERY SHOPPERS ASSESSMENT
MAIN BENEFITS OF
MYSTERY SHOPPERS ASSESSMENT
Customer Feedback & Satisfaction
The benefits of mystery shopping allow you to assess customer satisfaction. A lot can be gleaned from observing other shoppers, listening to their feedback and engaging in conversation about the
business in order to identify the weakness and to reach the scope of customer experience.
Increase Business
Efficiency
Mystery shopping can be used to monitor and measure service performance and to see if standards are met. At the moment, that responsibility might fall to individual
store managers, but they might be so familiar with their stores that blind spots have formed.
Improves Customer
Retention
Did you know that acquiring a new customer is 6 to 7x more expensive than retaining your current ones? Great customer service needs to encompass all customer touchpoints, not only
when the customer conducts a purchase. In mystery shopping surveys, a section is designed to measure the key areas that impact potential reasons for customer dissatisfaction. Those questions should help you highlight your weak points, and then create an action plan to optimize according to the results you found out.
Customer Feedback & Satisfaction
The benefits of mystery shopping allow you to assess customer satisfaction. A lot can be gleaned from observing other shoppers, listening to their feedback and engaging in conversation about the
business in order to identify the weakness and to reach the scope of customer experience.
Increase Business
Efficiency
Mystery shopping can be used to monitor and measure service performance and to see if standards are met. At the moment, that responsibility might fall to individual
store managers, but they might be so familiar with their stores that blind spots have formed.
Improves Customer
Retention
Did you know that acquiring a new customer is 6 to 7x more expensive than retaining your current ones? Great customer service needs to encompass all customer touchpoints, not only
when the customer conducts a purchase. In mystery shopping surveys, a section is designed to measure the key areas that impact potential reasons for customer dissatisfaction. Those questions should help you highlight your weak points, and then create an action plan to optimize according to the results you found out.
Measure Employee
Performance
Is the store kept clean when no manager is around? Are employees using their mobile phones in front of the customers? are standards and legal requirements met? Does your sales employees
up-sale and cross sale, ect? By using a mystery shopper, you can assess staff performance and see if they’re communicating the brand promise you want your company to promote. Identifying whether the problem lies with the staff, the management or an individual initiative itself is crucial to improving business performance.
Improve Sales
Performance
It is imperative for any business to understand missed sales opportunities. By analyzing areas where the sales process fails, we can close the gaps in the overall process. Mystery shop gives us
the opportunity to focus on each aspect of the sales process. Using our solution, we can identify why customers make more of a purchase in one location than another. By configuring mystery shopping survey to match the customer journey, you will be able to accurately model upsells and conversion rates.
Brand
Reputation
Branding is essential to all businesses. A mystery shopper can also gain insights and opinions about your business by interacting with consumers online. This works well for those businesses with
a strong social media presence. At the end, mystery shopper makes all this advantages in order to protect the brand at a maximum level and provides a better customer experience.
Measure Employee
Performance
Is the store kept clean when no manager is around? Are employees using their mobile phones in front of the customers? are standards and legal requirements met? Does your sales employees
up-sale and cross sale, ect? By using a mystery shopper, you can assess staff performance and see if they’re communicating the brand promise you want your company to promote. Identifying whether the problem lies with the staff, the management or an individual initiative itself is crucial to improving business performance.
Improve Sales
Performance
It is imperative for any business to understand missed sales opportunities. By analyzing areas where the sales process fails, we can close the gaps in the overall process. Mystery shop gives us
the opportunity to focus on each aspect of the sales process. Using our solution, we can identify why customers make more of a purchase in one location than another. By configuring mystery shopping survey to match the customer journey, you will be able to accurately model upsells and conversion rates.
Brand
Reputation
Branding is essential to all businesses. A mystery shopper can also gain insights and opinions about your business by interacting with consumers online. This works well for those businesses with
a strong social media presence. At the end, mystery shopper makes all this advantages in order to protect the brand at a maximum level and provides a better customer experience.
The US and European countries have found that using mystery shoppers in the retail segment is an effective tool to improve overall business by up to 60%
80%
Mystery Shopper Tools
Effective use of Mystery Shopper Tools can retain your customers up to 80%.
59%
Customer Retention
Studies have shown that 59% of customers leave a company after several bad experiences, considering Mystry Shopper is a powerful tool for customer retention.
61%
Customer Service
In 2018, Microsoft reported 61% of their respondents have switched brands due to poor customer service.
WHAT WE DO
& WHAT WE OFFER?
Mystery Shopping Assessment
We assess and evaluate your service and sales performance to ensure your customer experience program meets your expectations.
Voice of Customer (VOC)
VOC proactively seeks out customer feedback to guide your business strategy. Reaching out to your customers is an act of value in itself for your business and we simply collect all the information from the customer its self.
Dashboard of Performance Trends
You will be given a platform with a login name and password to be able to measure and monitor your organization’s performance through our dashboard.
One-To-One performance decision
Your special Account Manager will look after your account and advise you on areas for improvement.
Mystery Shopping Assessment
We assess and evaluate your service and sales performance to ensure your customer experience program meets your expectations.
Voice of Customer (VOC)
VOC proactively seeks out customer feedback to guide your business strategy. Reaching out to your customers is an act of value in itself for your business and we simply collect all the information from the customer its self.
Dashboard of Performance Trends
You will be given a platform with a login name and password to be able to measure and monitor your organization’s performance through our dashboard.
One-To-One performance decision
Your special Account Manager will look after your account and advise you on areas for improvement.
Expected to improve your business
by our proficient team up to 80%
Expected to improve your business
by our proficient team up to 80%
Types of mystery shopper
Types of mystery shopper
89.1%
Retail & Branches
Our Professional shoppers enable your retail store & branch to receive
primary data on factors such as cleanliness, friendliness of staff, the quality of products, and overall customer experience since entrance till exit.
91.1%
Restaurants and Cafes
Your restaurant will receive a primary information on various factors
through our professional shoppers, such as restaurant cleanliness, staff friendliness, and meal or food offerings in comparison to the competition.
63.7%
Hospitalities
A guest survey aims to measure drivers of satisfaction and
dissatisfaction after guest’s checkout of your hotel. Our solutions could collect more information and offer more about the industry preferences or expectations through trend and analysis.
65.6%
Health care
Our solution helps healthcare industry understand their quality
care and services awareness from their patients throughout physical visits or call interview with appointed patient.
67.2%
Automotive
Our automotive solutions will collaborate with the dealership to
create a real common customer scenario in order to assess many different components of the customer experience through a mystery shopping program either in car showroom or car service center.
66.1%
Online communication
Covid-19 have given us a learning opportunity. During COVID-19, many
consumers shifted their purchasing behavior toward online purchases. By conducting a digital mystery shopper assessment, valuable information can be uncovered about how easy the website could be browsing, navigate, search Speed of the website, time taken to load up, how long did the mystery shopper spend on the website and sales process comparison.
70%
Call Center
Call centers are on the front line of customer experience, performing
customer service, support, and sales functions. Using this service, you can focus on improving your customer service interactions and defined area of improvement in call center conversation.
CEO & Founder
Wissam Al-Sharji
As a dedicated individual with a deep passion for the retail industry, I have refined my expertise in various aspects of marketing and business development, gaining invaluable experience in both the telecom and oil & gas sectors. Recognizing the need for retail businesses to stay ahead in a highly competitive market, I took the initiative to create Retail International Solution.
Our company aims to empower retail businesses by assisting them in proactively creating exceptional customer experiences that drive customer loyalty and ensure sustained success. Our mission is straightforward: we strive to ensure that your customers keep coming back to your business time and time again.
CEO & Founder
Wissam Al-Sharji
I am a passionate about Retail industry who specializes in various segment of Marketing & Business development with extensive experience earned in Telecom and Oil & Gas industry.
I launched retail international solution company to help overall retail businesses to be proactive in creating consistently superior experiences for their customers and thrive in a market with increasing competition. “Simply put, we make sure your customer keeps coming back again & again.”
Mystery Shopping Companies in UAE
Mystery shopping is a research methodology used to assess the customer experience and service quality of businesses. It involves employing trained individuals, known as mystery shoppers, to act as regular customers and evaluate various aspects of a business, such as employee behavior, product quality, and adherence to service standards. Mystery shopping provides businesses with valuable insights into their operations and helps them identify areas for improvement to enhance the overall customer experience. We at Retail International Solution are one of the top mystery shopping companies in UAE who can help you in getting proper feedback and response from customers.
Importance of Choosing the Right Mystery Shopping Company
Choosing the right mystery shopping company is crucial for businesses looking to conduct accurate and reliable evaluations. A reputable and experienced mystery shopping company ensures the quality and integrity of the data collected, providing businesses with actionable insights to drive improvement. By selecting a trusted partner, businesses can have confidence in the accuracy and objectivity of the evaluation results, enabling them to make informed decisions and achieve meaningful outcomes.
Factors to Consider When Choosing a Mystery Shopping Company
When selecting a mystery shopping company, several factors should be considered. Firstly, the company’s experience and track record in the industry, including their expertise in specific sectors or business types. Secondly, the company’s shopper recruitment and training processes, as well as the quality assurance measure, they have in place, are important considerations. It is also crucial to review the company’s reporting capabilities, ensuring that the reports are comprehensive, insightful, and customized to meet specific business needs. We at Retail International Solution are one of the best mystery shopping companies in UAE who can give you customer perspective which is important to boost company brand quality and service.
Responsibilities of a Mystery Shopping Company in Dubai
In Dubai, a mystery shopping company has the responsibility of designing and executing mystery shopping programs tailored to the unique needs of businesses in the region. This involves recruiting and training local mystery shoppers who can accurately assess the customer experience within the local cultural context. The company is also responsible for collecting data, analyzing results, and preparing detailed reports that provide actionable recommendations for improving customer service and operational efficiency. Here are some of the responsibilities of mystery shopping companies in Dubai:
- Create and execute tailored mystery shopping programs.
- Recruit and train local mystery shoppers.
- Collect data and analyze results.
- Prepare detailed reports with actionable recommendations.
- Provide insights into customer experience within the local cultural context.
- Ensure compliance with ethical guidelines and industry standards.
- Maintain confidentiality and data security.
- Offer customer support and responsiveness.
- Stay updated on industry trends and best practices.
- Collaborate with businesses to improve customer service and operational efficiency.
How Business Sales Increase in UAE with the Help of a Mystery Shopping Company?
The best mystery shopping companies in Dubai like Retail International Solution play a significant role in increasing business sales in the UAE. By conducting comprehensive evaluations of the customer experience, businesses gain insights into areas that require improvement to better meet customer expectations. Implementing the recommendations provided by the mystery shopping company can lead to enhanced customer satisfaction, improved brand loyalty, and ultimately, increased sales. Through the identification of strengths and weaknesses, businesses can make targeted improvements, optimize their operations, and create memorable experiences that attract and retain customers in the competitive UAE market.